Privacy Policy

1. Introduction

Welcome to FreshTouch Laundry ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data when you use our website or services.

2. Information We Collect

We collect information required to provide our laundry and dry cleaning services effectively:

• Personal Information: Name, phone number, email address, and physical address for pickup/delivery.
• Order Details: Preferences for cleaning, specific garment instructions, and payment history.
• Usage Data: Information about how you use our website, including device type and browser info.

3. How We Use Your Information

Your data is used strictly for:

• Scheduling and executing pickup and delivery requests.
• Communicating order status updates via WhatsApp or SMS.
• Improving our service quality and customer support.
• Sending promotional offers (only if you have opted in).

4. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted partners solely for operational purposes (e.g., delivery partners or payment gateways) who are bound by confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: